PlantLine™ Agreement

Proactive Service Package

The new guillotine shape optimizes the flow’s kinetic energy to: ・Preventative maintenance visits (Onsote / Remote Sessions): Our preventive maintenance visits aim to optimise operation of your FLSmidth automation systems. We can deliver visits onsite or remotely for a faster and more cost-effective response. The exact quantity of visits and other particulars are established with each contract, and administration is simplified through one annual billing. ・Performance monitoring and remote optimisation: Our performance monitoring and remote optimisation service aims to empower your plant personnel to get the most from our ECS/ProcessExpert® (ECS) advanced process control system and /or QCX/BlendExpert™ (QCX) advanced quality control system. Benefits include regular performance monitoring, close cooperation between your plant specialists and our experts, professional tuning of your expert systems, and advice on relevant upgrades and migration.

Lifecycle Services

Access to the latest FLSmidth Cement software products for maximum efficiency, reliability, and security. Software advances at speed. Waiting years to update your software could therefore not only risk your security; it could also mean you’re missing out on opportunities to improve process efficiency that could save you millions of dollars. Our PlantLine Lifecycle services make sure that doesn’t happen with both software and hardware maintenance service options. ・Software maintenance service: Installation of the most recent software release. Every time we release a new version of an ECS or QCX product, we let you know about it and give you access as it’s released, so you can benefit from the latest features for enhanced precision and productivity. ・Hardware maintenance service: Similar to software, your hardware also needs maintenance. By planning timely repairs and having expert assistance on hand, you can increase your equipment’s life expectancy and enjoy predicable maintenance costs. Whether it’s spare parts or wear parts, we can recommend the needed items.

Cybersecurity

Cyberattacks are one of the biggest threats facing manufacturers. With the potential to take you offline for hours or even days, the risk of virus attacks is significant and should not be ignored. The PlantLine Cybersecurity package of services includes our managed whitelisting service and system hardening service. ・Managed whitelisting service ・System hardening

Remote Technologies

The services on offer within a PlantLine Service Agreement open up a world of possibility. Now it’s up to you to discover what you can do with them. From a mobile app to enabling remote access to your control network across your organisation, we can use PlantLine as the foundation for a host of additional solutions, enabling you to increase productivity and gain peace of mind with a flexible approach that’s tailored to your plant. ・ PlantLine mobile app The mobile app keeps you updated on equipment, process, and performance around the clock, even when you’re far away from the plant. ・ Go2FLS The world is changing, and we’re ready for it. Our remote services are well-established, but if you want to empower your team to access control room data remotely, we can help. Our Go2FLS technology enables remote access to the plant’s control network for internal plant support and maintenance. Your team can tap into real-time process mimics, trends, diagnostic faceplates, and all alarms/events on the plant’s control system, enabling them to be part of troubleshooting efforts, engineering, software maintenance and process optimisation wherever they are.

Going beyond Plantline Essential

What comes after PlantLine Essential? Well, that’s up to you. Your PlantLine Service Agreement is designed for you, by you, using our four optional PlantLine service packages: Proactive, Lifecycle, Cyber Service, and Remote Technologies. ・ The choice is yours.